Where to report fraud in Greece — the exact channels
Online fraud / cybercrime (phishing, hacked account, online scam, deepfake investment, mule recruitment): Hellenic Police — Cyber Crime Division (ΔΙ.ΔΙ.Κ.). File an online complaint via gov.gr (“complaint for computer fraud”), call the 11188 hotline, or report in person in Athens or Thessaloniki.
A bank or payment dispute (unauthorised transaction, refused refund, fees): first, your bank’s complaints unit in writing. If that fails, escalate to the Bank of Greece (supervisory complaint) and/or the financial dispute-resolution (ADR) body. Doing this in writing, with reference numbers, matters.
A consumer or trader dispute (goods, services, unfair terms): the Consumer Ombudsman (Συνήγορος του Καταναλωτή), an independent ADR authority — free to use.
A cross-border EU purchase (a seller in another EU country): ECC-Net Greece (European Consumer Centre) gives free advice and help on cross-border EU cases, and links to FIN-NET for cross-border financial disputes.
An unlicensed investment firm or suspicious broker
the HCMC (Hellenic Capital Market Commission) — check its warning list and report.
Immediate danger or an in-person crime
police 100, or the EU emergency number 112.
For a fraudulent payment, do two things at once
- Notify your bank immediately — this is what triggers your payment rights (the refund clock for unauthorised transactions).
- File the police report — banks often require it, and it creates the official record.
Then keep everything: messages, screenshots, reference numbers, and the exact times. Acting fast and in writing is what makes the difference between recovery and a closed case.
Related
your payment rights · two rules against scams · money mules · fraud aimed at newcomers
This is general information, not legal advice. Authority names and contact routes can change — confirm current details at astynomia.gr, cyberalert.gr, bankofgreece.gr and gov.gr. WTP Finance is informational only.